Should an item be out of stock for more than 7 days from the date of placement of an order, Horizons Africa Online will inform the client and the client will have the following options:
1) To wait until the product becomes available and in stock again. Horizons Africa Online will ship outstanding product free of charge to the client.
2) To cancel the item and have the cost of the item either credited to the purchaser’s account or have the cost of the item refunded into the purchaser’s bank account.
3) Credit/Debit Card refunds and reversals are not allowed due to the high cost of the banking charges. We make all refunds into a client’s cheque or savings account.
4) Should a purchased item be discontinued, then the client may opt to purchase another similar product or have the product refunded into his/her online or banking account.
As we replenish stock almost on a daily basis from the suppliers, the situation may arise where both the supplier and Horizons Africa Online are out of stock. In this case the client will be contacted and section 4 above applies.