Terms & Conditions

Website terms of use
These terms govern your use of the Horizons Africa Online (“we”/”us”/“our”) website located at the domain name www.horizons.africa(“the website”). By acces...
Tue, 21 May, 2019 at 12:31 PM
We offer two payment options: My Gate (Visa, MasterCard, Diners Club, American Express, Mobicred) and SnapScan.
Tue, 21 May, 2019 at 12:32 PM
Returns policy
Horizons Africa Online complies fully with the Consumer Protection Act of South Africa and as such will be happy to accept returns on any unused and unopen...
Tue, 21 May, 2019 at 12:32 PM
Damaged in transit
We take the utmost care to ensure that the goods are packaged securely to arrive in perfect condition. However, subject to Section 56 of the Consumer Prote...
Tue, 21 May, 2019 at 12:33 PM
Incorrectly ordered items
We will try to accommodate you if you have ordered an item incorrectly. Please contact us at orders@horizons.africa. The unopened, unused product with inta...
Tue, 21 May, 2019 at 12:33 PM
Order cancellations
Orders placed may be cancelled at any time prior to payment. If payment has been processed already, the order may only be cancelled subject to the followin...
Tue, 21 May, 2019 at 12:34 PM
Exchanging delivered products
We will gladly replace products that you purchased from us even after the products have been delivered to you, as long as the products have not been opened...
Tue, 21 May, 2019 at 12:34 PM
Stock items
Should an item be out of stock for more than 7 days from the date of placement of an order, Horizons Africa Online will inform the client and the client wi...
Tue, 21 May, 2019 at 12:34 PM
Account credits and refunds
Horizons Africa Online will gladly refund you when the error is due to the fault of Horizons Africa Online. However, in the case of stock unavailability, H...
Tue, 21 May, 2019 at 12:35 PM
Contact details
Should you need to contact us about these Terms and Conditions, your order or payment, please use the following: Orders & Returns: orders@horizons.afri...
Tue, 21 May, 2019 at 12:35 PM